Validity of the General Terms and Conditions
The provisions of the General Terms and Conditions apply to all e-commerce services and supplement the provisions of the valid legislation governing the field of consumer protection, the field of personal data protection, and other fields related to the company's e-commerce. All general and other conditions apply to business operations and the sale of products within the EU and according to the standards applicable to the field of food supplements in the EU.
Obligations of the Merchant
The merchant undertakes to present the most essential characteristics of each product in the online offer in words and pictures; clearly state the final price of each product; enable the delivery of ordered products within a reasonable time; present to the buyer all additional costs that will arise in the purchase process; enable the buyer direct communication via e-mail; present to the buyer the options for returning goods or the procedure for complaining about damaged goods; ensure the security of personal data in accordance with the legislation.
Obligations of the Buyer
The buyer is obliged to accept the ordered goods. Upon receipt, the buyer is obliged to check the quantity of the ordered goods. If the ordered goods do not meet their expectations, the buyer may return them in their original packaging at their own expense to the merchant no later than 14 days from the day of purchase. Upon receipt, the buyer pays for the goods in the manner chosen when confirming the order. Purchasing in the name of a third party without their knowledge is not permitted. In the event of non-collection or rejection of a package or order without explanation, the company [sumljiva povezava odstranjena] reserves the right to request advance payment via card or PayPal for any subsequent purchase.
Copyright
All content on the site and subpages of the [sumljiva povezava odstranjena] Online Store is protected by copyright. Any action that in any way infringes on the copyrights of the site authors is prohibited. The name of the site and the store, texts, images, and other content are all the property of the company Viagostar d.o.o., Ljubljana, Slovenia. The use of content and images for public and commercial purposes is prohibited without the prior written permission of the owner of the [sumljiva povezava odstranjena] online store.
Promotional Codes
We will occasionally send e-newsletter readers or users via other communication channels a promotional code that brings various benefits, from various gifts to discounts. Each code is always time-limited and must be used within this limited period, otherwise it is invalid. It is used by entering it in the special "COUPON" field at the checkout and confirming it by clicking the "Apply coupon" button. Promotional codes are not compatible with each other. The visitor or buyer can only use one promotional code for each purchase.
Cookies
Our site uses cookies, which improve your user experience on the website. Cookies cannot harm you, transfer a virus, or anything similar. They only help our website run more smoothly on your computer and make browsing easier for you. We use the following cookies:
For Google Analytics – We use anonymous measurement of website usage to improve your user experience.
Facebook, Twitter, and other social media – Facebook Like button, Facebook Like Box, Twitter button, and Google plus button
Strictly necessary cookies – Some cookies on this website are strictly necessary and cannot be disabled, such as the shopping cart. By using and visiting our website, you agree to the use of cookies.
Minors
According to the Consumer Protection Act, a contract (order) on behalf of a minor or a person lacking business capacity may only be concluded by their legal representatives, or a warning that persons with partial business capacity may only conclude a contract with the consent of their legal representative.
Order Cancellation
In case of cancellation of an order on the [sumljiva povezava odstranjena] website, contact us at the E-mail address info@[sumljiva povezava odstranjena]. The buyer must return the received goods undamaged and in the same quantity; the goods must be unused and in the original packaging.
Special Provisions for Product Returns
Withdrawal from contracts concerning food products and food supplements where the plastic packaging has been opened and/or damaged, and gift vouchers is NOT POSSIBLE.
Special Provisions
The information is summarized from professional literature and texts published on various websites, as well as from information provided to us by product users. All information and texts are supported by various tests and research, which are not necessarily confirmed by the competent European office. Although we act with the utmost care in collecting the information we publish and ensuring its accuracy, completeness, and timeliness, our criminal and civil liability for factual and legal errors in the information is completely excluded, and we are not liable for any direct or indirect damage or inconvenience that may arise for the user due to the inability to use or the use of any incorrect or incomplete information that may be found in our promotional material. If you notify us of errors, we will try to correct them as quickly as possible.
The website administrator will try to ensure the timeliness and accuracy of the data on the website, such as the essential characteristics of the goods, price, delivery and purchase conditions, payment methods, complaint procedure, etc.). The website administrator also provides photographs of products and services, which are considered symbolic and do not necessarily guarantee the properties of the products or services. The published content does not have the character of an official document, except where specifically stated. We reserve the right to change the content of the website at any time, for technical, legal, business, or other reasons, at any time and without prior notice.
The user expressly undertakes not to act unlawfully, violate applicable legislation, threaten information security, or encourage third parties to such conduct when using the website and electronic services. Any false representation, violation of intellectual property rights, violation of copyright, unauthorized collection of information, disruption of the work process, provision of incorrect information, etc., is considered a violation of the general terms and conditions and the website license agreement. The user assumes all possible civil and criminal liability for such conduct.
Distance Contract
The purchase contract is concluded upon confirmation of the order; it is considered that the buyer has given consent for the dispatch of the goods. The purchase contract (order) is stored in electronic form in the Slovenian language on the server of the [sumljiva povezava odstranjena] website, and upon placing the order, it is sent to the user at the e-mail address provided when placing the order.
Invoice
The buyer receives the invoice exclusively at the e-mail address provided when ordering the product. If the buyer places the order by phone and does not have an e-mail inbox, the invoice will be sent with the delivery of the package.
Delivery Time
For products in stock, the delivery of goods is 1 - 3 working days; in other cases, the delivery time is indicated next to the product in the online store. In case of a longer delivery time, we will notify you of the delivery time by e-mail or phone.
Prices in the Online Store
All sales prices on the [sumljiva povezava odstranjena] site are listed in euros and include 22% value added tax (VAT); the percentage of value added tax is added according to legally prescribed norms. The [sumljiva povezava odstranjena] online store reserves the right to change prices without prior notice.
Payment Methods
with a payment card via the website
with cash or card to the delivery person upon receipt of the package
with a PayPal transfer to the administrator's account
In the event of a refund due to a complaint or an uncollected shipment, and if payment was made by card via the website or via
the PayPal service, the transaction is carried out in the reverse direction as the payment was made.
We will refund the purchase price no later than 14 days from the receipt of the returned products at our address.
About Us
The [sumljiva povezava odstranjena] online store is managed by the company Viagostar d.o.o., Ljubljana, Slovenia, with tax number SI25657755 and registration number 8742472000.
The General Terms and Conditions govern all relationships between the Provider and the Consumer regarding the purchase and sale of food for special medical purposes and other relationships between the Provider and the Consumer, which are defined in these General Terms and Conditions or are explicitly or implicitly referred to by them.
Dispute Resolution
The merchant resolves any complaints in the spirit of good business cooperation. If the consumer's complaint is not granted, the company Viagostar d.o.o. informs the consumer of the reasons for rejecting the complaint and informs them of the possibilities for further dispute resolution. In the event that the consumer is not satisfied with the resolution of the complaint, they may:
